How do I raise a ticket?

Via the Helpcentre

1. Log in to the Helpcentre portal.

2. Click “Submit a request.”

3. Pick a category, add a subject, and describe the issue (include screenshots if you can).

4. Set the priority and hit Submit.

5. You’ll get a confirmation email with your ticket number.

Via Email

1. Email [e-mail]

2. Use the subject line to summarise the issue.

3. In the body, explain what’s happening and include any screenshots or error messages.

4. A ticket will be created automatically, and you’ll get a confirmation email with your number.

Tip: Reply within the same email or ticket thread to keep everything together.