I have a critical issue, who do I contact?

If you ever run into a critical issue, the fastest way to get help is by contacting your assigned Customer Success Manager (CSM) directly. They’ll make sure the right people are on it straight away.

If your CSM isn’t available, please raise a helpdesk ticket and mark it as urgent so our support team can pick it up as a priority.

We’ll always treat critical issues with urgency and make sure you’re supported every step of the way.